Returns and Exchanges

We want you to be happy with your gift! If you have found any defects or inaccuracies in your order, please reach out to our team at shop@wildliferescue.ca or (604) 526-7275 x502 and we will be happy to help rectify the issue. 

We are not able to provide refunds for donations at this time. 

Tax Receipts

Tax receipts for eligible purchases will be issued to the true donor (the person making the purchase). We cannot issue tax receipts as gifts. Please allow 2-3 weeks for processing your receipt.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to an order that you placed, we will attempt to notify you by contact the e-mail and/or address and/or phone number provided at the time the order was made. 

You agree to provide current, complete, and accurate purchase information. 

Privacy Policy 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here